Personalised voice notes that offer every guest an upsell, then thank them by name, on WhatsApp or by text in the US. Fully automatic, with zero work for your front desk.
Trusted by teams at leading hotel brands
How hotels ask today
Emails. Ignored.
They land in a crowded inbox hours after the guest has moved on.
<5%
open
QR codes. Walked past.
Checkout is rushed. The card goes in the bin, the code never gets scanned.
0
tracked
Phone calls. Declined.
Nobody picks up a number they haven’t saved, and your team can’t call everyone.
1 by 1
doesn’t scale
What UniqueGreet does instead
A voice note. Played.
A warm, human voice that says their name. It gets opened, and it gets acted on.
80%+
open rate
Watch · 73 seconds
Why guests actually listen.
Emails get ignored, QR codes get walked past and calls go unanswered. See what happens when a guest hears a real, personal voice note instead.
Played, not skimmed. 80%+ of voice notes get opened.
Their name, their language. Recorded by real people, then personalised.
One voice note. Four ways it pays for itself.
Different moments in the stay, same result: more revenue from every guest, on autopilot.
Reviews build reputation. Upsells pay today.
A 143-room adults-only resort sent the same spa and dining offers two ways: an email campaign, and a personalised UniqueGreet voice note. Same guests, same offers. Only the delivery changed.
Conversion rates and average sale values confirmed by the property. Bookings modelled on its 143 rooms over three months. Experiences, room upgrades and review-driven bookings come on top and are not counted here.
The right note at every moment of the stay.
Each note is sent automatically from your PMS, matched to the guest and the booking.
Pre-arrival welcome
The day before check-in
“Hello Mr Carter, this is Nick from the Mercure guest team. We’re excited to welcome you tomorrow for your two-night stay. If you have any questions, just let us know.”
Guest experience
In-stay upsell
While they’re on property
“Mr Carter, we noticed you’re with us for two more nights. We have a table waiting at our restaurant tonight, or a spa slot if you’d rather unwind.”
Upsells
Flexi-booking nudge
Before the cancellation window
“Your upcoming three-night stay is on a flexible booking. We’d love to offer you a better nightly rate, plus breakfast on us, if you confirm in the next 24 hours.”
Certainty
Post-stay review
The morning after checkout
“Thank you Mr Carter for your recent two-night stay with us. If you enjoyed your visit, it would mean the world if you could share a quick review. Here’s the link.”
Reviews
Powered by HumanSense
Every guest’s accent. Every guest’s language.
Our proprietary engine calibrates the voice, tone and pace of every note to the guest. Press play: these are real notes sent by real properties.
Hotel Indigo
British English
“Hello Mr Carter, it’s Nick here from the guest experience team…”
Holiday Inn Express & Suites
Southern US accent
“Hey Sean, it’s Olivia here…”
Emirates Golf Club
Arabic
«أنا نيك من فريق نادي الإمارات للجولف»
“I’m Nick, from the Emirates Golf Club team.”
Voice
Tone
Pace
Accent
Language
Trained on 1M+ real messages
Unhappy guests reach your GM first.
The post-checkout note gives guests somewhere to reply. When that reply is negative, your GM hears it in minutes, not when the review appears.
Your team sees the guest, the room and the reply within seconds of it landing, while the stay is still fresh and before anything is public.
Like every guest, Shawn gets the same invitation to review. The difference: by the time he wrote it, someone had already put it right.
No review gating, ever. Every guest, happy or not, receives the same invitation to leave a review. UniqueGreet follows Google’s review policies, the FTC’s 2024 rule on consumer reviews and hotel brand standards. Unhappy guests simply reach a real person first.
Industry first
For the first time, you know who left the review.
A review used to be an anonymous verdict. Now you know the guest, the stay and the room behind it.
Who left it. Matched to the guest in your PMS, whatever name sits on Google.
Which room they were in. Tagged to the room, the rate and the dates.
Fixed before the next review. Patterns get attention before they become a one-star.
Nobody could do this before. Not your PMS. Not your survey. Not Google.
Matched back to the stay
★★★★★
S. Whitfield
“Lovely stay, quiet room and a great breakfast.”
Sarah Bennett
Room 411 · 12 to 15 Oct · direct booking
Same guest. Different name on Google.
Guest rating by room
FL 4
411
4.8
412
4.6
413
4.9
414
4.4
415
4.7
416
4.8
417
4.5
418
4.9
FL 3
311
4.6
312
4.7
313
4.3
314
4.8
315
4.9
316
4.2
317
4.7
318
4.8
FL 2
211
4.7
212
4.5
213
4.8
214
3.2
215
4.6
216
4.9
217
4.4
218
4.7
FL 1
111
4.9
112
4.4
113
4.6
114
4.7
115
3.8
116
4.8
117
4.6
118
4.5
Flagged this month
Room 214
3.2★ average
Noise ×3
Air con ×2
Sent to maintenance
Example monthly report.
Results from live hotels
More reviews. Higher ratings. From month one.
Holiday Inn Express & Suites · 110 rooms
5.4x
reviews
37, 38 and 38 Google reviews a month, against a typical 7 before UniqueGreet.
4.78★ average, 85% five-star, none below 3★
Up to 11 unhappy stays turned around by the team
Done at 64% occupancy, with zero front-desk work
Cambria Hotel · 103 suites
2.1x
reviews in 31 days
Review flow more than doubled in the first month, with every review matched name by name.
UniqueGreet reviews averaged 4.7★, against 3.6★ for the rest
80% five-star, none below 3★
6 complaints came straight to the team and were put right
80%+
open rate on voice notes, against about 5% for email
2-5x
more Google reviews across live deployments
3.5x
more upsells than previous campaigns
0
extra tasks for your front desk. We run it all.
Live in days. Your team doesn’t lift a finger.
No new software, no training, no extra work. We handle the setup end to end.
Week 1
Connect
We plug into your PMS or booking system. Guest data flows automatically.
With your team
Craft
Scripts, voice and branded artwork built around your property, then locked to protect your brand.
Days, not months
Go live
Voice notes trigger at every moment that matters. Nothing for the front desk to run.
Every month
Learn & report
HumanSense keeps improving, and your report tracks reviews, revenue and rooms.
Connects to the PMS you already use
+ many more
Built for
GDPR
UK GDPR
CCPA / CPRA
EU AI Act
TCPA
Google review policies
FTC review rule (2024)
Free for hotels
How many Google reviews is your hotel missing?
Get a free Review Conversion Report with your review rate, the 10% benchmark and a 12-month Google projection. It’s built from your live listing.
Questions hotels ask us
How does UniqueGreet get hotels more Google reviews?
Is UniqueGreet review gating?
Are the voice notes AI or a real person?
How much work is it for our front desk?
What happens if a guest is unhappy?
Which channels and languages do you support?
How do I find out how many reviews my hotel is missing?
Is UniqueGreet GDPR compliant?
Do guests know the voice notes are personalised?
How do you handle consent and opt-outs in the US?
How much does UniqueGreet cost?
Does UniqueGreet work with my PMS?
The revenue is already in your building.
See what UniqueGreet would do for your property, with a free review analysis and a live voice note demo.